Catering to Boston and surrounding areas in New England
We want our customers to love their cakes! It is our joy to make their special day extraordinary. We communicate extensively with our customers to ensure we create the best desired cakes. Once all possibilities have been explored and the details of the cake itself, such as flavors, frosting, and decorations, final pricing will be determined. A written agreement stating the details of the cake, price, and details of pickup or delivery date (not the event date) will need to be signed and returned to us along with a refundable deposit.
Things happen! We do our best to accommodate last minute orders. Depending on level of time constraint and the intricacy of decorations, there will be extra rush charge to the final price.
A deposit is required to secure a date for pickup or delivery and it is 50% of the final price on the written agreement for all of our cakes. The remaining balance is due 2 weeks prior to the pickup or delivery date, and 4 weeks prior for wedding cakes.
Many of our cakes have delicate decorations. Customers are welcome to pickup the cakes, but depending on the size and delicacy of the cake and decorations, we might recommend delivery. We take great pride in our beautiful final product and we would love to see the cake undamaged in the final display location. If reasonable distance is determined, we can deliver at no extra cost. If the distance is determined to be great, there might be a slight delivery charge.
If and when self-pickup is desired, we do our best to package the cake securely. But anything can happen during the drive. We require a signed waiver for self-pickup and the waiver will feature the photos of the final product prior to pickup.
We work with our customers from beginning to the end. We are more than happy to accommodate changes that need to be made after orders are placed.
Changes to the order can be made until 2 weeks (4 weeks for wedding cakes) before the pickup or delivery date when the remaining balance is due. Changes may cause adjustment to the price of the order.
We will accommodate minor change requests from 2 weeks to 48 hours (4 weeks to 7 days for wedding cakes) prior to deliver/pickup up, but cannot guarantee that all requests will be possible. Again, it all depends on the request and we reserve the right to determine what is possible and not. No changes can be made within 48 hours before the pickup/delivery date.
We are in the business of each and every product being its own unique creation. The price of our custom cakes is determined after consultation on an individual basis. Many factors such as size, special ingredients, intricacy of decorations all go into consideration. We work with our customer's budget and we always find ways to create delicious and beautiful cakes.
We reserve the right to photograph any of our products and use them for marketing. If any person is featured in the photos, we will acquire consent. We will never use any photos showing private moments or people without consent. Almost always, the photography of the products is done before pickup or delivery.
We have a generous policy on cancellation and refund. In order to cancel an order and receive a full refund of the deposit, cancellation must be done in writing and be received by 2 weeks (4 weeks for wedding cakes) before the pickup or delivery date on the agreement.
If cancelled 1 week (2 weeks for wedding cakes) before the pickup or delivery date, half of the deposit will be refunded.
There will be no refund after this date as preparations for decorations have likely begun. A lot of intricate decorations are prepared ahead of time to allow proper drying time.
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